RETURNS & REFUNDS — ELVic Wear™
At ELVic Wear™, we want you to feel confident about your purchase. If something isn’t right, please contact us for assistance with a return, exchange, or refund.
Requesting a Return
Under our voluntary change-of-mind returns policy, please contact info@elviccomfort.com within 2 days of receiving your order.
This two-day period applies only to our voluntary policy. It does not shorten any statutory withdrawal period or limit your rights concerning faulty, damaged, or incorrect goods.
Please include your order number and identify the items you wish to return. For damaged or incorrect items, a description and photographs, where possible, will help us investigate.
Item Condition
For voluntary change-of-mind returns, items must be unworn, unwashed, and in their original condition, with tags attached. Please include the original packaging where possible and package the items securely.
These requirements do not restrict your statutory rights. Where a statutory withdrawal right applies, you may inspect and try on clothing as you would in a shop.
Return Shipping and Instructions
Customers pay return postage for voluntary change-of-mind returns.
For statutory withdrawals, customers pay direct return costs only where this was disclosed before purchase and we have not agreed to cover them.
If an item is faulty, damaged, or incorrect, we will arrange an appropriate remedy and cover any necessary return costs.
Please email info@elviccomfort.com for return instructions and the correct return address. Do not assume that the sender’s address on the parcel is the return address. Keep proof of postage.
Requesting return instructions does not make your statutory withdrawal dependent on our approval.
Refunds
We will notify you after receiving and reviewing your return. Refunds will be issued to the original payment method unless another method is expressly agreed.
For voluntary returns, we will process eligible refunds without undue delay following receipt and review. Your bank or payment provider may require additional time to display the credit. Statutory refund deadlines take priority.
Exchanges
If you would like a different size, colour, or item, please contact us to discuss availability and exchange arrangements. If an exchange is unavailable, we will explain your applicable return and refund options.
Damaged, Faulty, or Incorrect Items
Please contact us when you discover a problem. Where possible, retain the packaging and provide photographs to help us assess the issue.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or a refund. The two-day voluntary return window does not restrict these rights.
European Union Right of Withdrawal
Where EU withdrawal rights apply, you may cancel an eligible online purchase without giving a reason within 14 days of receiving your goods. Notify us clearly at info@elviccomfort.com, then send the goods back within 14 days of your notification.
We will refund the payments covered by your withdrawal, including our least expensive standard delivery charge, within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence of their return, whichever comes first.
Any additional premium delivery charge is excluded. Customers bear direct return costs only if informed before purchase and we have not agreed to pay them.
You may be responsible for loss in value caused by handling beyond what is necessary to inspect the goods. Legally applicable exceptions, including clearly personalised goods, will be identified where relevant.
Your Consumer Rights
Nothing in this policy excludes or reduces mandatory consumer rights that apply to your purchase.
Contact
For questions about returns, exchanges, or refunds, email: