PRIVACY POLICY — ELVic Wear™
ELVic Wear™ respects your privacy. This policy explains how we collect, use, and share personal information when you browse our store, place an order, or contact us.
- Who Is Responsible for Your Information?
The business responsible for processing your personal information is:
Legal business name: ELVic
Trading name: ELVic Wear™
Email: info@elviccomfort.com
- Information We Collect
Depending on how you interact with our store, we collect:
• Contact information, such as your name, email address, telephone number, and billing and delivery addresses.
• Order information, including purchased items, payment status, delivery details, and return or refund requests.
• Account information, if you create an account.
• Messages and other information you provide when contacting us.
• Technical information, such as your IP address, browser, device information, and activity on our website.
• Marketing and cookie preferences.
Payment providers process payment details to complete your purchase. The payment information available to us depends on the payment method and provider.
We receive information directly from you, through website technologies, and from providers involved in payments, delivery, and operating our store.
- How and Why We Use Your Information
We use personal information to:
• Accept payments and fulfil orders.
• Arrange delivery and provide order updates.
• Manage returns, refunds, and customer enquiries.
• Maintain customer accounts, where available.
• Protect our store against fraud and security threats.
• Keep accounting records and meet legal obligations.
• Understand website use and improve our services, where permitted.
• Send marketing communications where we have an appropriate legal basis.
Where the GDPR applies, our legal bases include performing our contract with you, meeting legal obligations, your consent, and legitimate interests such as securing our store and responding to enquiries. We assess those interests against your rights.
Information necessary to process an order must be provided for us to fulfil it. Optional marketing consent is not a condition of purchasing.
- Shopify and Other Service Providers
Our store is hosted on Shopify. Shopify processes personal information to provide and operate its services. Depending on the service and our settings, Shopify may act on our behalf or for its own purposes under its privacy policies.
You can read more at:
https://www.shopify.com/legal/privacy
We also share information where necessary with payment processors, suppliers and fulfilment partners, delivery companies, technical service providers, and professional advisers.
For example, a fulfilment partner receives the information needed to prepare and deliver your order.
We may disclose information when legally required or when necessary to establish, exercise, or defend legal claims.
- Cookies and Similar Technologies
Our website uses cookies and similar technologies for functions such as maintaining shopping carts, supporting checkout, and remembering preferences.
If enabled, analytics and advertising tools may also collect information about browsing activity. Where consent is required, these technologies should operate only after you consent.
You can also manage cookies through your browser. Blocking essential cookies may affect some store functions.
- Marketing and Advertising
Where we send promotional emails, you can unsubscribe using the link in those emails or by contacting info@elviccomfort.com.
Unsubscribing from marketing does not stop necessary messages about your orders or customer service requests.
- International Data Transfers
Shopify and other providers may process information outside your country, including outside the European Economic Area.
Where applicable, transfers rely on recognised safeguards, such as an adequacy decision or approved contractual clauses.
Contact us for information about applicable safeguards and how to obtain a copy.
- How Long We Keep Information
We retain information for as long as necessary for the purpose for which it was collected, including fulfilling orders, resolving disputes, and meeting legal recordkeeping obligations.
Retention depends on the type of information and applicable requirements.
When information is no longer required, we delete or anonymise it as appropriate.
- Your Privacy Rights
Depending on applicable law, you may have the right to:
• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion.
• Restrict or object to certain processing.
• Receive eligible information in a portable format.
• Withdraw consent without affecting earlier lawful processing.
• Object to direct marketing at any time.
• Challenge qualifying automated decisions.
These rights may be subject to legal conditions and exceptions.
To make a request, email info@elviccomfort.com. We may need to verify your identity before responding.
You may also complain to a relevant data protection supervisory authority, including one in the EU country where you live, work, or believe an infringement occurred.
- Automated Decisions
- Children’s Information
Our children’s clothing collection is intended to be purchased by adults. We do not ask children to submit personal information to shop with us.
If you believe a child has provided personal information that should not have been collected, contact us so we can investigate and take appropriate action.
- Information Security
We use appropriate technical and organisational measures to protect personal information. No internet transmission or storage system is completely secure.
- Changes to This Policy
We may update this policy to reflect changes in our services, data practices, or legal obligations. We will revise the date above and provide additional notice where required.
- Contact Us
For privacy questions or requests, contact:
ELVic Wear™
Email: info@elviccomfort.com
Legal business name: ELVic